Purchases on this site are considered definitive as soon as your order and payment has been processed. Should you change your mind before we send your order to our suppliers, we can still modify your order. Any change after this will be at your cost.
Direct Bank Transfer Payment
For purchases paid by bank transfer, please pay within three days so we can serve you as quickly as possible. You will not receive your shipment and/or links to online programs and e-books until we receive your payment.
We will start processing your order as soon as we receive the payment via PayPal and you will automatically receive an email containing your order details and, for online programs and ebooks, a link to the item(s) purchased.
When paying for a class through bank transfer, please pay as soon as possible in order to guarantee your seat in the class.
The machines and equipment sold on the Simply Raw Shop can only be delivered in Switzerland. However, the Shop also offers e-books and online classes that we encourage you to check out. All orders are delivered through the Swiss Post Office, and we offer free delivery for items over CHF 250.
Simply Raw is not a physical but an online store. We do not store equipment and work exclusively with our suppliers to transfer your orders, which will be delivered directly to you. Should the item of your choice be in stock, your order will be delivered within 3-5 business days after the payment is processed. If not, we will let you know as soon as possible.
You will receive an invoice via email and can also access it through your personal Simply Raw account, which you have an opportunity to create after your purchase. You can also view a summary of all recent purchases on your account.
Read more details in our FAQ.